The Challenge:

The non-profit organization hosted over 50 events every year, and each event had its own unique needs. Each event was hosted by different volunteer groups sponsored by the client. This made collecting event needs and requirements difficult for the client.

My Role & Solution:

I provided strategy, coordination, and project management support for the organization. Together with input from the organization’s staff, I created a single comprehensive form for the different volunteer groups to use, ensuring the staff could capture the information they needed to effectively execute the events in partnership with the volunteer groups. This form communicated with each of the departments needed to support the event. It also provided staff with a single point of contact for each event, streamlining communication and reducing confusion.

The Impact:

Once the form was launched, the organization reduced confusion and frustration for both staff and volunteer leaders. This allowed the staff and volunteers to operate and execute their events with excellence.